HR in the Hospitality and Leisure sectors can be complex and challenging – with mergers, acquisitions and restructures often causing the biggest headaches.  Being unsure how best to balance the needs of the business, not knowing the impact on the people concerned or simply being unfamiliar with the legal and organisational processes involved are all common factors you’re likely to face.

The good news is dealing with your HR issues doesn’t have to be painful, especially when you have the right people helping you. We’ll take you through exactly what’s what and let you know what your options are. Or, if you prefer, we’ll just get on with it for you.

Either way, we’ll do it in a way that’s practical, pragmatic and efficient.

And, just as importantly, in a way that’s best for you, your people and the business.


  • “I cannot recommend Karen highly enough. She is a superb HR director and I would employ her full time if I could. Her advice is always sound, commercial and logical. She is a great sounding board and a wonderful business friend”

    Ann Elliot Chief Executive Officer @ Elliots
  • "I have worked with Karen Davies from People Factor over several months working through some difficult and challenging HR issues. I have found Karen to be extremely efficient and very prompt and effective in her delivery. Karen displays a very clear professionalism with heart. I am very grateful for her support and wise counsel. Karen delivers what she promises."

    Mike Gibbs COO @ Lifespace Trust
  • "Having worked with Penny on a number of Right to Work related projects  during the last year or so, I have found her to be highly competent in her areas of expertise. She exceeds clients expectations through high levels of support and constant communication. Her approach is extremely engaging to the teams she works."

    Sue Cleminson HR Director @ Vapiano
  • "I worked with Karen during my time in the retail sector and was always impressed with her balanced, strategic and 'no nonsense' professional approach .  Now I have my own company, as soon as I was aware that Karen now worked in a  senior consultative role, it made absolute sense to engage with Karen and utilise her huge experience in helping us set up our people and business strategy.  nationally and internationally. We operate in the advanced design and engineering sector, however I know The value The People Factor can bring to a business in any sector.  Karen and The People Factor were well positioned as we launched our business support offer PESBusiness and is part of the team to help support other organisations. I am pleased we are able  to continue to work with Karen, as the business evolves, and would not hesitate to recommend her to any business owner or business investor "

    Mike Maddock MD @ PES Performance
  • "The People Factor coaching is the best investment you can make in your future. Get access to a lifetime of experience in your lunch hour!"

    Tony Sheath Health & Compliance Director @ Wagamama
  • "Karen is extremely knowledgeable in her field, she has a wide breadth of understanding to help businesses with all things HR.  Karen takes a very pragmatic view to find solutions to help businesses.  I would highly recommend Karen to anyone who is looking for someone to help their business improve and grow.  Karen is very capable and has a very calm way about her approach to work. I have seen Karen guide and steer businesses on the new apprenticeship levy to ensure they have a great solution to move forward and add real value to their business. Karen is someone you can trust to help you and your business. She also has a great team around her."

    Sue Pittock Chief Executive
  • "Karen came to help us navigate how we ensured our policy updates met all the latest pay and legal requirements. Her advice was thoughtful, pragmatic, up to date and reassuring. I would not hesitate in recommending her."

    Jane BonBernard HR Director @ Ask Italian
  • "I have known Karen for many years in a personal and professional capacity. I consider her to be perceptive of people’s needs, intuitive and conscientious to ensure as far as possible, that those needs are met.  I have personally observed Karen successfully supporting, guiding and coaching others in the workplace using a range of interpersonal skills and sharing her own experiences. Karen offers powerful interpersonal skills and a breadth of business knowledge that I am sure any business would benefit from."

    Andrew Wilson Director
  • "People are rightly at the top of the agenda for high-performing operators and we want to spend time with every one of our customers to ensure HR Directors are using our systems well and getting good, reliable insight to make the best workforce decisions. Karen’s many years doing the job of our customers, coupled with deep Fourth solution knowledge, will be invaluable in supporting this and we’re delighted to have her on board."

    Simon Bocca Chief Operating Officer @ Fourth
  • "The People Factor are always commercial, accessible and meet whatever unreasonable timetable I present!"

    Alexander Salussolia Managing Director @ Glendola Leisure Group
  • "I have worked with Karen since starting at UKH in September 2018, her support and advice has been invaluable. Karen is discrete, professional and a sheer pleasure to work with"

    Jackie Marlow COO @ UKHospitality
  • "I met Karen during a previous role over 10 years ago, and I think you just know sometimes that when you meet someone you are going to keep their phone number in your contacts forever. I'm glad to say that Karen is one of those contacts and she has been invaluable in helping us by providing my business with the most up to date advice  yet presented in a very straight forward way."

    Ian Woodhall Lang UK / Director
  • "A good friend of mine referred me to Karen Davies from The People Factor. Bruce Beattie mentioned that they are the best in the business, and he was not wrong.  Right from the beginning, they demonstrated professionalism and a willingness to go the extra mile for their clients. If you are looking for a partner that cares as much as you do, choose The People Factor."

    Tyrone Herdman-Grant Chief Operating Office Panarottis @ Casa Bella Spur Group (Pty) Ltd
  • "I’ve worked with Karen for over twenty years - covering various projects and companies and can highly recommend The People Factor team to anyone who wants well thought-out HRD strategies, support and direction. In particular, shaping the employee brand, delivering change management as well the more basic compliance requirements."

    Steve Richards CEO @ Parkdean Resorts
  • “Karen is a thoroughly professional HR expert, who is a delight to work with. She has a very engaging, flexible approach and never says no to any challenge or task. I would employ her as an HR Director tomorrow, or engage The People Factor anytime”

    Simon Wilkinson CEO @ La Tasca
  • "I have had the pleasure of working with Karen several times in different organisations. Her ability to integrate and develop sound, professional relationships ensures Karen rapidly understands the needs of her clients to become a credible and valued member of the team. Karen has a pragmatic and commercially focused approach that enables her to support clients in the achievement of operational and change objectives. We look forward to new projects with The People Factor and working with Karen again."

    Andrew Wilson Director @ Tailored HR
  • "Working with Gail at the People Factor has allowed us to get the HR part of the business into shape very quickly and allowed us to work on important proactive areas such as training and staff engagement. Gail has also assisted in helping us understand new legislation and how to communicate this to the team so it’s understood. Gail has also been able to drop other things in an emergency scenario which helps and we feel we can contact Gail 24/7 with a quick response."

    Richard Littman Operations Director @ Pebble Solutions
  • "Gabi is excellent, extremely personable, really connects with people and makes all the difference"

    Helen Cook Customer Director @ ei group
  • "The People Factor supported Burger King UK following the acquisition of the master franchise agreement and a major franchisee. The service provided by Karen and the team was excellent in establishing our new working practices and integrating the two businesses together, providing a platform from which to grow our business"

    Tim Doubleday Chief Financial Officer @ BKUK
  • “I’ve worked with Karen during a period of significant change within CDG, integrating two new businesses and a number of key projects. Karen is a great person to work with, having extensive knowledge from within the industry, a really robust network and professional expertise across all disciplines within HR. Coupled with a flexible and ‘can do’ approach – critical for success in an ever changing and fast moving environment”

    Jeremy Wright HR Director @ Café Rouge
  • “As a HR professional Karen is great to work with, you get good advice based on years of experience, pragmatic application and guaranteed delivery to agreed timelines. Karen is able to cut through the noise and helps bring clarity to Executive thinking ensuring an organisation certainty of its desired outcome”

    Karl Fisher Integration Project Director @ Casual Dining Group
  • "I’ve had the pleasure of working with & for Karen on three different occasions, the first a million years ago when I ran pubs & she was newly qualified, the second at Novus Leisure where she was my HR Director, and the third in a support & mentoring capacity, Karen was definitely doing the supporting & mentoring. Karen has a lovely way about her, she is professional yet approachable, firm but fair (sorry, the cliché of all cliché’s) a good person to be around, but above all else, and bloody good at her job… I would have no hesitation in recommending Karen for any people related project. Simple as that!"

    Paul Glenn Head of People @ Drake & Morgan
  • "Karen and her team at the People Factor are a fantastic resource when you need additional help for anything HR related. I have found them very helpful and they have experts in pretty much every field to tap into."

    James Spragg CEO @ Casual Dining Group
  • "I've worked with Karen at both wagamama and Burger King and it's been an excellent experience on both occasions. Karen is a warm and friendly professional, extremely experienced in her field with a wide ranging network of contacts. She comes in, fits in with the team and organisational environment, and  cracks on with the project with no fuss. Karen and her associates from the People Factor, have been a delight to work alongside and I look forward to our paths crossing again"

    Carole Stewart Director of Health and Safety @ BKUK
  • "Having known and worked with Karen for over 20 years she remains an incredibly knowledgeable and extremely competent senior HR professional. Karen adds exceptional levels of value to any organisation  or individual that she supports. Karen is a true HR leader and I would certainly recommend her to anyone looking for HR support or senior level coaching/mentoring."

    Sue Cleminson HR Director @ Vapiano
  • "Jo is absolutely fantastic, really engaging and delivered the training brilliantly"

    Katie Waddington HR Business Partner North @ Prezzo
  • "We love working with The People Factor - they always come up with sensible and straightforward ideas. Life is too short to work with people you don't like... and we like The People Factor people!"

    Jill Whittaker Managing Director @ HIT Training
  • "Karen has the balance of detailed technical expertise, contacts with value for money professionals where required, and a desire to make sure that that the whole HR process is end to end with no hiccups.She combines this with a firm but caring attitude and her results speak for themselves. Five stars!"

    Bob Britt CEO @ Bob Britt Consultants
  • "Karen is a diligent facilitator with excellent people experience remaining calm and focused with clarity of the outcomes required when handling complex and challenging people matters."

    Tali Shlomo HRD @ The Chartered Institute of Insurance
  • "I've worked with Vilyen on a number of projects from designing workshops through to technical training - Vilyen's knowledge and experience in the sector is invaluable and he's a pleasure to work with, produces work of a great quality and always delivers on time!"

    Jeremy Wright BKUK
  • “I have worked with Karen on number of projects. (TUPE, Apprenticeship,Princes Trust, Graduate Development) Karen is an incredibly professional individual who immerses herself into the business she's supporting,delivering exceptional results seamlessly. Karen is not only a great commercial HR professional but also a pleasure to work with”

    Cat McGuckin HR Director @ Bella Italia
  • “Karen’s blend of expertise, ‘can do’ attitude, flexibility and engaging personal style have been a real asset during our integration programme.  It’s times like this when deep expertise, broad experience and well developed stakeholder management skills are essential to make things happen.  Karen has helped us feel that 'we can do it’ without relying on having formal power or authority to influence us.  She’s also been attentive to the little details which make all the difference between making a smooth change and starting a riot.  Overall, a great person to be part of the team”

    Gwyn Rogers HR Director @ Las Iguanas
  • "Karen is the first person I think about calling when I need advice. She is extremely knowledgeable in all areas of HR, and highly respected. She always makes time and I appreciate her creative and professional approach. And, most importantly she’s fun!"

    Helen Cook Customer Director @ ei group
  • "When you think you know the answer to a tricky HR problem and you just need that unfiltered black and white confirmation in a simple logical easy to implement answer. That’s when you get with The People Factor."

    Murray Roberts Managing Director @ Beds and Bars Ltd - Europe
  • "A big thank you to Karen at The People Factor for her vital role in making the Casual Dining Group Gala Dinner a huge success. With help from Karen and the team, £60k was raised for The Prince’s Trust to help more young people achieve positive outcomes. Karen’s contribution and commitment was invaluable from the outset and we look forward to further collaboration in the future."

    Ben Marson The Prince's Trust
  • "We found The People Factor through a referral and have worked with them for over a year now and are delighted with the work carried out so far. The London Cocktail Club is a staff list of young, creative and dynamic individuals from entry level to senior management, this requires HR assistance and the implementation of policies and procedures in a delicate manner so as not to disrupt the every day running of the teams. Gail has been outstanding with helping us understand employment law, whilst guiding us through difficult decisions. She has helped develop organisational culture and has also helped coach our operations and recruitment teams through both interventions and in how to retain key staff. I would highly recommend working with Gail and the team at The People Factor."

    James Hopkins Founder/Director @ The London Cocktail Club
  • "I've had the pleasure of working with Karen whilst at Onfido and now with Catapult and can fully endorse her as a leader in the field of HR globally.  Her unrivalled knowledge of HR policy, regulations and good practice, combined with her general pragmatism and commercial astuteness make her an incredibly valuable thought leader in the space.  For any HR challenge or opportunity - no one is better placed to assist in my experience than Karen."

    Hemal Joshi Chief Revenue Officer @ Catapult

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