Vilyen Pluck – Learning DirectorLearning Director

Projects worked on

  • Design & delivering bespoke development programmes to promote engagement and retain talent of existing operational management and talent spot employees ready to progress. Design & facilitate developmental center with business relevant competencies, simulations, modules and workshops to support individual development with a variety of learning methods.


  • Design & facilitate a commercial workshop for a senior operational team to encourage store managers to promote their businesses locally and recognizing potential opportunities. A series of coaching interventions that embedded the learning and objectives, which was to drive sales with a competitive market both locally and socially.


  • Create internal academies for central bar & service team, which includes central training academies, profiling & recruitment and development of workshops/sessions. The creation of a central hub for attracting & training the right people for the business.


  • Design, delivery & review a bespoke programme to encourage teamwork, communication and a commercial approach. A varied audience of marketeers, operational, technical and sales teams where part of the programme that included a variety of interventions to encourage teams to work smarter, together and thinking commercially. This included leading & coaching for business leaders, team analysis & personality awareness, the commercial approach and building value for our customers. The programme also included a full review of the team measured with agreed competencies and a review of individuals on completion of the training. Through this journey the business experienced sales growth, more productive communication and understanding of each individual within the team.


  • On-boarding design
  • Leadership Programmes
  • Talent & Individual Growth Programmes
  • Internal Academies for Operational and Sales teams
  • Commercial Programmes
  • Soft skills learning and development
  • Operational training
  • Customer experience
  • Train the trainer
  • Product launch training
  • Capex & new openings
  • Talent management
  • Succession Planning
  • Assessing individuals & teams
  • Competency development
  • Team building
  • Team & Individual Personality Awareness
  • Coaching teams and individuals
  • Visual learning
  • Digital learning
  • Mindfulness
  • Mentoring

Companies worked for His clients include: Grind, Burger King UK, McMullen’s, Drake & Morgan, Tortilla and Casual Dining Group to name a few.

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